Topia Wellbeing / Executive operations
The need
The CEO and a cross-functional remote team needed clearer task ownership, onboarding, and escalation paths.
Mercy’s contribution
- Supported the CEO across 15+ weekly internal and external calls, including inbox, calendar, and meeting preparation.
- Restructured intern onboarding and delegation with task tracking.
- Maintained SOPs and operational documentation across three departments.
- Introduced clearer communication and escalation protocols between leadership, marketing, and technology.
What the work delivered
The résumé records a 40% improvement in weekly task completion in the first month and an 80% reduction in internal response time following these process changes.
Tools and methods: Executive support, SOPs, Task tracking.
