Pairgap / Heartbeat community operations
The need
Pairgap’s move from Circle to Heartbeat required clear member pathways and coordination between the app and community experience.
Mercy’s contribution
- Supported the transition from Circle to Heartbeat and organized channels, resources, and community messaging.
- Worked on separate journeys for people seeking a partner and people joining with partners.
- Prepared roadmap content, onboarding materials, resource briefs, and member communications.
- Coordinated walkthroughs and testing, tracking feedback and remaining setup items.
- Aligned community eligibility and messaging with app profile and assessment completion.
What the work delivered
A documented community structure and onboarding approach, with setup tasks and testing feedback tracked. Work in preparation is distinguished from launched member outcomes.
Tools and methods: Heartbeat, Circle, Roadmaps, Member communications.
